Appointments & Booking Fees

A booking fee may be required to secure an appointment. Booking fees secure appointment time only and are non-refundable in line with our cancellation policy.

Appointments cancelled or changed within 48 hours of the scheduled time will be charged in full. Failure to attend an appointment, arriving more than 10 minutes late, or failure to book required consultations or patch tests will result in the full treatment amount being charged.

No refunds are offered. Where applicable, cancelled appointments may receive account credit only, at the clinic’s discretion.

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Consultations & Medical Treatments

Certain treatments, including prescription-only treatments, require a separate medical consultation. Consultation fees paid to prescribers are not booking fees and are subject to the prescriber’s own terms.

Clients undergoing medical treatment or with relevant medical conditions must contact the clinic before booking to ensure suitability.

Treatment suitability cannot be guaranteed and is assessed on an individual basis.

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Treatment Outcomes & Expectations

All aesthetic and skin treatments involve individual variation in response and results. While treatments are carried out to the highest professional standards, specific outcomes cannot be guaranteed.

Results may vary depending on factors including skin condition, medical history, lifestyle, aftercare compliance, and individual healing response. Skin Deep Skin & Laser Clinic does not guarantee specific results and is not responsible for treatment outcomes where services have been provided appropriately and in line with professional standards.

Clients are responsible for following all pre- and post-treatment advice provided.

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Practitioner Allocation & Independent Practitioners

Skin Deep Skin & Laser Clinic works with both employed and self-employed practitioners.

Laurie is a self-employed practitioner working independently within the clinic. Treatments and consultations provided by self-employed practitioners are subject to their own professional terms, clinical judgement, and policies.

Skin Deep Skin & Laser Clinic is not responsible for the services, treatment outcomes, terms, or refunds relating to treatments provided by self-employed practitioners.

Practitioner allocation and treatment acceptance are at the clinic’s discretion. We reserve the right to refuse or discontinue treatment where it is deemed unsuitable or where professional rapport cannot be established.

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Gift Vouchers

Gift vouchers are valid until the expiry date stated and cannot be redeemed after this date. Vouchers are non-refundable, have no cash value, and cannot be exchanged for cash.

Skin Deep Skin & Laser Clinic is not responsible for lost or stolen vouchers.

Gift vouchers are valid for Skin Deep Skin & Laser Clinic treatments only and cannot be used with self-employed practitioners.

Vouchers must be used by one person in one visit and cannot be combined with other offers or promotions.

If treatment is declined, the voucher value will be refunded to the original purchaser upon return of the voucher and proof of purchase.

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Right to Refuse Treatment

Skin Deep Skin & Laser Clinic reserves the right to refuse or cancel appointments at any time where treatment is deemed clinically inappropriate, unsafe, or not in the client’s best interests.

This decision is always made to uphold professional standards, client safety, and clinical integrity.

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Additional Notice

Skin Deep Skin & Laser Clinic is not responsible for the services, terms, or refunds relating to treatments provided by self-employed practitioners.

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Treatment Outcomes & Expectations (Additional)

All aesthetic and skin treatments carry individual variation in response and results. While treatments are performed to the highest professional standards, specific outcomes cannot be guaranteed.

Results depend on multiple factors including skin condition, medical history, lifestyle, aftercare compliance, and individual healing response. Skin Deep Skin & Laser Clinic does not guarantee specific results and is not responsible for outcomes where treatment has been carried out appropriately and in line with professional standards.